Refund policy
Refund & Return Policy
We want every customer to be 100% satisfied with their purchase. If you have any concerns, please reach out — we’re here to help and will resolve issues promptly.
We want every customer to be 100% satisfied with their purchase. If you have any concerns, please reach out — we’re here to help and will resolve issues promptly.
Non-Returnable Items
Because each fixture is made to order, all hardwired lighting fixtures, chandeliers, pendants, and any customized or made-to-order items are final sale and not eligible for return unless the item arrives damaged or incorrect.
Because each fixture is made to order, all hardwired lighting fixtures, chandeliers, pendants, and any customized or made-to-order items are final sale and not eligible for return unless the item arrives damaged or incorrect.
Eligible Returns
Only non-custom accessories (such as bulbs, shades, hardware, or parts that were not made to order) may be returned.
To be eligible:
Only non-custom accessories (such as bulbs, shades, hardware, or parts that were not made to order) may be returned.
To be eligible:
- The item must be unused, uninstalled, and in its original condition.
- Returns must be initiated within 60 days of delivery.
Return Shipping
Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. Shipping charges are non-refundable.
Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. Shipping charges are non-refundable.
How to Start a Return
Email returns@hangoutlighting.com to request a Return Authorization. Unauthorized returns may not be accepted.
Email returns@hangoutlighting.com to request a Return Authorization. Unauthorized returns may not be accepted.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please email us within 7 days of delivery with photos of the issue so we can replace or correct it immediately.
If your item arrives damaged or incorrect, please email us within 7 days of delivery with photos of the issue so we can replace or correct it immediately.